Refund policy

Return & Refund Policy

At Bae Premium Outlet, we take pride in offering carefully curated premium pre-loved pieces. As each item is unique and available in one piece only, we maintain a strict no-return and no-refund policy.

No Returns & No Refunds

All sales are final.

Due to the nature of our business:

  • All items are pre-loved / second-hand

  • Each piece is one-of-a-kind

  • Once sold, the item cannot be restocked or exchanged

For these reasons, we do not accept returns, refunds, or exchanges for change of mind, sizing issues, or personal preferences.

Please Read Before Purchasing

We strongly encourage customers to:

  • Carefully read the full product description

  • Check all provided measurements

  • Review every product photo in detail

  • Take note of the stated condition rating

Minor signs of wear may be present as these are pre-loved items. Any noticeable flaws will be clearly mentioned in the product description.

By completing your purchase, you agree to our no-return and no-refund policy.

Damaged or Incorrect Item

In the rare case that you receive the wrong item due to our error, please contact us within 48 hours of receiving your order at:

📩 [your email]
📱 [your WhatsApp number]

We will review the issue and assist accordingly.

Thank you for shopping with us and supporting sustainable fashion.

Bae Premium Outlet
Style Smart. Dress Premium.